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Quality Assurance Executive (Part time 21 hours a week)

Salary: Circa £16,200 per annum (FTE £27,000 per annum)

Location: London (City)

Closes: 29 January 2018

Documentation:

Quality Assurance Executive Person Specification.docx

Quality Assurance Executive Job Description.doc

ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We support the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music.

The Quality Assurance team work to ensure that we monitor and maintain standards in our practical graded and diploma exams, through our quality assurance procedures. We are looking for a Quality Assurance Executive to provide a high standard of support to the team with the handling of complaints, appeals, administration and reviews of exams.

As you will often be responding to members of the public contacting ABRSM with feedback about examiners, you will need to have good experience of working in a customer service/quality assurance based role where you have had to demonstrate sensitivity and diplomacy in dealing with complaints. You will also need strong written communication skills and highly accurate administrative abilities. Strong organisation and planning skills are essential and, as some musical knowledge is needed in this role, A–level music is a minimum requirement.

ABRSM is a friendly company that offers its employees a range of benefits, including an interest-free season ticket loan (after passing a probationary period) and a contributory pension scheme. We are based in contemporary offices with good facilities for staff close to the Barbican in the City of London, which has excellent transport links.

This is a part time role for 21 hours a week. There will be some flexibility with regard to the days to be worked.

Applications must be submitted online by 10.00 on 29 January 2018. 

Interviews will take place on 8 February 2018.

For enquiries please contact Nicky Prentice: nprentice@abrsm.ac.uk

ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.

Applying for this role